F.A.Q'S

WHATS THE QUALITY OF YOUR PRODUCTS?
As you can see, most of our products are well known Brands. We aim for quality, because it's just not worth the money for things that don't last or perform!

 
IS THERE A WARRANTY OR RETURN POLICY?
Yes, certainly. A 14day return policy applies to all products we list. That is if the item happens to be faulty or damaged in the post. Warranty of each item will vary, just ask. Every item has insurance when posted to you.

CAN I PICK MY PURCHASE UP FROM YOU?
Sorry. Most of the products will come direct from my Suppliers to you. We at Mallano Gifts hold very little stock.

IF I GIVE YOU MY INFORMATION, WILL YOU SHARE IT?
As Mallano Gifts uses numerous Suppliers, your item will be posted directly to you from these Suppliers. So when you commit to a purchase, it is necessary for Mallano Gifts to pass on to the Supplier your Postal information only. We will not sell or give it to any other third party.

I FORGOT MY PASSWORD?
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.

HOW DO I CREATE MY ACCOUNT?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.

HOW DO I ADD TO THE SHOPPING CART?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.

HOW DO I KNOW MY ITEM WAS ADDED TO THE SHOPPING CART?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.

HOW DO I GET TO THE CHECKOUT?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.